Refund policy
Returns
You have 14 days to change your mind, starting on the day you receive your order. In that time you can cancel your purchase without giving a reason. This also applies to reduced items and to an unused gift card.
How it works
- Let us know within the 14 days that you want to return. Email info@insphirea.live with your name and order number, or use the form at the bottom of this page.
- Send the product back within 14 days of your message to: Insphirea, Stationsstraat 5, 4571 LA Axel, the Netherlands.
- The cost of sending it back is yours. Pack the product well so it arrives in one piece.
Your refund
We refund the full amount within 14 days of you telling us you are returning, using the same payment method you used. We may wait to refund until the product has reached us, or until you show us you have sent it.
You may unpack and look at a product as you would in a shop. If you have used it after that, for example burned a candle or opened a bottle, we may deduct the loss in value from the refund.
Damaged or wrong item
Did something arrive damaged, does it not work, or did you receive the wrong product? Email us a photo at info@insphirea.live and we will put it right at our cost. Your statutory rights always apply.
Exchanges
Want something else? Return the product and place a new order.
Withdrawal form
Copy this text into an email to info@insphirea.live:
To Insphirea, Stationsstraat 5, 4571 LA Axel, info@insphirea.live.
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on or received on:
Order number:
Name:
Address:
Date: