Terms of service

Terms of Service

1. Company details

Insphirea
Stationsstraat 5, 4571 LA Axel, Nederland
KVK: 90513495
VAT: NL865342659B01
Email: info@insphirea.live

2. Applicability

These terms apply to every offer from Insphirea and to every distance contract concluded between Insphirea and the consumer.

3. Offers and prices

All prices are in euros and include VAT unless stated otherwise. Obvious errors or mistakes in an offer do not bind Insphirea. Shipping costs, where applicable, are shown separately before you complete your order.

4. The contract

The contract is concluded when you place your order and we confirm it by email.

5. Payment

Payment is made via the payment methods offered on the website. Payment is securely handled by our payment provider.

6. Delivery

We deliver to the addresses provided with your order. Delivery times and shipping costs are stated in our shipping policy. Stated delivery times are indicative.

7. Right of withdrawal

You have the right to withdraw from the contract within 14 days of receipt without giving any reason. During this period you handle the product and packaging with care. To exercise your right of withdrawal, notify us within the period via info@insphirea.live. The cost of returning the item is yours; see our refund policy. The right of withdrawal does not apply to products that are sealed for health-protection or hygiene reasons and whose seal has been broken after delivery.

8. Returns and refunds

The conditions and process for returns and refunds are described in our refund policy.

9. Conformity and warranty

We warrant that the products comply with the contract and with statutory provisions. You have the statutory rights and guarantees that apply to a consumer purchase.

10. Complaints

Complaints about the performance of the contract can be submitted via info@insphirea.live. We respond within 14 days. You may also submit your complaint via the European ODR platform (ec.europa.eu/consumers/odr).

11. Liability

Our liability is limited to what is set out in these terms and to the amount of the relevant order, to the extent permitted by law. Nothing in these terms limits the statutory rights of the consumer.

12. Governing law

Contracts between Insphirea and the consumer are governed exclusively by Dutch law.

Last updated: 26 June 2026.